Frequently Asked Questions

  • No, Porters will continue to trade in all other divisions except Mackay City retail & Charlies Café which close late February.

  • Nothing changes for trade customers. Trade operations are as usual from Carlyle Street and our other trade outlets.

    No changes to accounts, access, terms or anything else.

  • Once we farewell Brisbane St in late February, retail customers still have the choice of the entire Porters retail network, depending on where they want to shop:

    Ranges will be expanded in Porters Mitre 10 trade in Carlyle Street & Northern Beaches after the closure of Mackay City Retail.

  • Mitre 10’s full range is available to order on the online Click and Collect portal.  Select the collection store when placing your order and when the items arrive from the warehouse, we will contact you ready for collection.  Use your Mighty Rewards card to earn and redeem points on Mitre 10 Click and Collect.

  • Click and collect will be expanded for customers to be able to have the choice of Carlyle Street trade centre added in February, as well as Marian, Sarina, Northern Beaches and Whitsundays where the service is already available.

  • Your Mighty Rewards Cards can still be used to earn and redeem points at any other Porters Mitre 10 store, or any non-Porters owned Mitre 10 store in any other area across Australia.  Don’t forget that you can use your Mighty Rewards card on Mitre 10 Click and Collect, and earn or redeem points when you do.

  • Your account will continue to work exactly as they used to. The accounts, access, and terms and conditions are all staying the same.

    Accounts can be paid at any Porters store after the closure of Mackay City Retail.

    Once our accounts teams have relocated to another Porters site we will notify our customers.

  • Mitre 10 Gift Cards can be used at Porters Mitre 10 Stores, including:

    • Porters Mitre 10 Sarina

    • Porters Mitre 10 Marian

    • Porters Mitre 10 Whitsunday

    • Porters Mitre 10 Northern Beaches

    • Porters Mitre 10 Mackay City Trade

    • Porters Life & Leisure

    • Porters Plumbing Plus – Mackay City Store

    • Or any other Mitre 10 store across Australia.

  • Our Porters Plumbing and Kitchen Showroom is relocating to the former Charlie’s Café site, next to Inspirations Paint Mackay, with access via the Carlyle Street entrance.

  • Please enquire at any of our Porters Mitre 10 stores on returns and warranties.  Please have your proof of purchase docket / invoice with you to assist in this process. 

  • Yes, these can still be booked through our website at all other Porters locations.