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Community

Porters is a proud supporter of the Mackay and Whitsunday community and takes great pride in and stands by the tagline ‘Locals Supporting Locals’.

Porters works hard to be actively involved in the local community and assist as many community groups and sporting teams in their endeavours to succeed, ensuring our funding stays local to support and assist the many community groups, sporting team and organisations in the Mackay and

Whitsunday region. Here’s are just a few we’ve contributed to:

  • Mackay Foundation – through the established Porters Fund
  • Grapevine Group – Mackay’s Suicide Prevention group
  • The Mackay Cutters Rugby League team
  • Mackay Junior Rugby League organisation
  • Mackay Chamber of Commerce
  • The Whitsunday Reef Festival – Sponsors of the Fireworks on the Foreshore event
  • Proserpine Brahmans Football Club
  • Whitsunday Mayors Charity Ball

Donation & Sponsorship requests

We welcome all requests from registered community groups, teams, associations and organisations seeking assistance.

Please submit a letter with the following criteria:

  • About your group/team/organisation, the event/activity you’re seeking assistance for and what kind of assistance you’re requesting (donation or sponsorship).
  • What the fundraising will be contributing to? Are you raising money for a school camp? Improved facilities at your kids sports club? Please detail this in your letter.
  • Who will be attending your event? How many people are you expecting to attend your event, support the raffle?
  • Recommendations, suggestions or ideas of promotion, branding or partnership opportunities for the Porters group (i.e. logo inclusion, website & online branding, mentions of brand, ability for signage to be displayed, etc.)
  • Please include an authority to fundraiser (if applicable), or print the letter on a letterhead of your organisation/group.

Once completed, please submit your letter via email, post or in person as per details below:

Email to:

Post to: Porters Community Team, PO Box 34, Mackay QLD 4740

In person: to our Accounts Desk/Reception team to forward on your behalf.

Please allow up to 2 weeks for a response. However, if need be please get in touch with our team to check the progress of your submission on 4967 3333 or via email

In advance, we thank you very much for thinking of and supporting Porters in your fundraising efforts.

Community Group Fundraising Opportunities

Sausage Sizzle BBQ & Car Wash fundraisers

We’re proud to offer fundraising opportunities for groups, teams and organisations who are looking for ways to raise funds in their community at their local Porters Mitre 10 store.

We can offer Sausage Sizzle BBQ and Car Wash fundraisers at our stores on from 9am – 1pm on Saturday and Sundays at the Mackay, Marian, Sarina*, Proserpine* and Whitsunday* stores (*Saturday sausage sizzle only)

To find out more information, please download our Information Pack here.

Special Booking Offer: Oct-Dec Fundraisers

We want to lock in your community group between October and December and help you out with your sausage sizzle and carwash supplies while we’re at it!

If you book a sausage sizzle event for before the end of this year, we’ll donate a $50 meat voucher to help you feed the masses and support your cause while you’re at it. Likewise, if you commit to a car wash, we will kit you up with buckets, sponges, chamois and cleaning detergent!*

To submit a request for available dates at your preferred store or to ask us a question, please get in touch with our Community Team on 4967 3333 or email

The items required to confirm your booking are:

  • A public liability or insurance certificate (can be submitted via email or in hardcopy in person)
  • Electronic submission of the Mackay Regional Council’s Food Notification form, to notify them of your event that you’ll be hosting.
  • A photo of the individual, group or team to feature on the Porters Facebook page, to help promote your attendance to our followers. Please feel free discuss your options or ideas with our Community Team.

In advance, we thank you very much for thinking of and supporting Porters in your fundraising efforts.

*Terms & Conditions: Support with supplies for Porters Weekend Fundraising at Porters Mitre 10 Mackay is available for event bookings made by local community groups between 8 October 2019 and 29 December 2019. Sausage sizzle BBQ bookings will receive one $50 meat voucher, per group, per event. Carwash bookings will receive supplies including up to 4 x buckets, 4 x sponges, 4 chamois and 5L carwash detergent, per group, per event. Bookings are subject to availability. Please contact the Porters Marketing team for booking availability and further terms and conditions. Porters Mitre 10 reserves the right to correct printing errors.

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Click & Collect Policy 

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.

 

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.

 

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

 

 

 

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

 

 

 

Click and Collect Policy

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

 

 

Click and Collect Policy

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

 

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

 

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

 

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.

WE ARE OPEN
COVID-19 PRECAUTIONS

 

Here at Porters we have always maintained a strict hygiene and cleaning practices. It is part of our routine for the safety of our customers and staff.

We will remain open during normal trading times; however, we will be taking additional health precautions, and have put in place additional cleaning and disinfecting of all areas and surfaces that customers, visitors and staff come into contact with.

We are following the governments strict rules on compliance of ‘people numbers’ and ‘physical distancing’.

We are monitoring cases of COVID-19 in Mackay in the event we need to take further action.

If you feel unwell, please make contact via phone, e-mail or social media platform, do not enter our premises.

Please refer to the following page for More Information

Porters

WE ARE OPEN
COVID-19 PRECAUTIONS

 

Here at Porters we have always maintained a strict hygiene and cleaning practices. It is part of our routine for the safety of our customers and staff.

We will remain open during normal trading times; however, we will be taking additional health precautions, and have put in place additional cleaning and disinfecting of all areas and surfaces that customers, visitors and staff come into contact with.

We are following the governments strict rules on compliance of ‘people numbers’ and ‘physical distancing’.

We are monitoring cases of COVID-19 in Mackay in the event we need to take further action.

If you feel unwell, please make contact via phone, e-mail or social media platform, do not enter our premises.

Please refer to the following page for More Information

Porters