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About Porters

Proudly serving the Mackay and Whitsundays communities since 1883, Porters is one of Queensland’s largest independent suppliers to the building industry and retail market. With 11 branches under the buying group brands of Mitre 10, Inspirations Paint and Plumbing Plus; Porters is committed to excellent customer service and providing an extensive range of products.

Our motto of ‘Can Do’ thrives in all parts of the organisation. We are dedicated to providing our customers with an exceptional shopping experience every visit. As a result, we have established a solid, long term customer base and a strong reputation in the Mackay and Whitsunday community. Our head office is located in Mackay with store outlets in Mackay City, Glenella, Sarina, Marian, Proserpine and Cannonvale, Whitsundays.

We are committed to ‘building communities for generations’  with our specialties in:

  • Hardware Retail including DIY building, fasteners, plumbing, general hardware, outdoor living, greenlife and garden, powertools,
  • Home decor with an extensive homewares showroom
  • Trade Building Supplies including a dedicated USG Boral sheeting centre, timber supplies, external cladding and sheet, fasteners, mouldings, doors, building boards, fencing and landscaping and much more
  • Plumbing Supplies including complete ranges of front-of-wall and back-of-wall products through Plumbing Plus Australia
  • Truss & Frame Manufacture with our state-of-the-art Pryda facility
  • Glass & Aluminium Manufacture as an agent of Bradnams and National Glass
  • Steel-Line Rollerdoors and Service Agent
  • Principal Kitchens
  • Weber BBQ Specialist Centre
  • Stihl power tools and accessories
  • Paint through our Inspirations Paint store and our Dulux Trade Agency in Whitsunday

We stock over 60 000 product lines and are proud to source special products for our customers as part of our CAN DO service.

Now in its fifth and sixth generation of Porters family members working in the business, the company is proud to employ over 200 local staff.

Porters’ history traces back to 1883 when Charles Porter set up business in Mackay as a building contractor.  Over these early years Charles Porter established himself within the community having constructed numerous residential and commercial premises in the area.  He also, in this time, established a timber yard and a woodworking factory – “making and supplying all kinds of joinery”. Over the years Porters, by a policy of diversification and expansion, moved out of building construction and into the builders’ supply trade.

From these beginnings, Porters has developed to what it is today.

Porters Quality Policy & ISO 9001 Accreditation

Charles Porter and Sons Pty LTD trading as:

  • Porters Mitre  Mackay 10
  • Porters Mitre 10 Whitsunday
  • Inspirations Paint Mackay
  • Porters Truss and Frame
  • Porters Plumbing Plus
  • Porters Glass and Aluminium

The purpose of this policy is to confirm our commitment to meeting the quality standards expected by our customers in the delivery of the products and/or services that we supply to them.

Our Quality System is based on the requirements of ISO 9001:2015.

Our Quality Statement is to:

    • Apply risk-based thinking across the organisation to ensure positive and negative impacts are identified and managed.
    • Place importance on competition based on quality of service and product to satisfy customers requirements and strive for high levels of customer satisfaction.
    • Continuously improve the effectiveness and efficiency of our Business Management System in accordance with the requirements of AS/NZS ISO 9001 standard.
    • Work collaboratively with our interested parties to satisfy their expectations and agreed requirements.
    • Educate and train our people to continually improve skills awareness and knowledge of quality issues and practices to cater for the future change and development.
    • Ensure quality requirements are understood and met in the first instance, eliminating the need for rework.
    • Encourage employee participation in quality related decisions and promoting knowledge exchange about lessons learnt.
    • Establish, monitoring and evaluating quality objectives and targets to facilitate continuous improvement in systems, processes and performance.
    • Provide sufficient and suitable resources to maintain our Business Management System.

 

ISO 9001 is an international standard that specifies requirements for a quality management system. By going through the accreditation process, this ensures Porters is able to continuously provide a high standard of products and services that meet both customer demands and necessary regulatory requirements.

The commitment to continuous improvement is at the core of Porters values, and we pride ourselves on offering customers the peace of mind in knowing that we are delivering to a high standard, every day.

Have any questions or comments about our service? Email us today

Porters Mitre 10 Mackay City
Porter’s Mitre 10 Marian
Porters Mitre 10 Whitsunday
Porter’s Mitre 10 Proserpine
Porters Mitre 10 Sarina
Plumbing Supplies
Inspirations Paint
Mackay Trade Centre
Weber Specialist Centre
Manufacturing
Charlies Café

– Proudly supporting the Mackay & Whitsunday communities –

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Click & Collect Policy

Click & Collect Policy 

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

Collection Policy

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

Delivery Policy

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

Online Returns & Refund Policy

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.

 

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.

 

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

 

 

 

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

 

 

 

Click and Collect Policy

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

 

 

Click and Collect Policy

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

 

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

 

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

 

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.