About Us | Porters

About Porters

Proudly serving the Mackay and Whitsundays communities since 1883, Porters is one of Queensland’s largest independent suppliers to the building industry and retail market. With 11 branches under the buying group brands of Mitre 10, Inspirations Paint and Plumbing Plus; Porters is committed to excellent customer service and providing an extensive range of products.

Our motto of ‘Can Do’ thrives in all parts of the organisation. We are dedicated to providing our customers with an exceptional shopping experience every visit. As a result, we have established a solid, long term customer base and a strong reputation in the Mackay and Whitsunday community. Our head office is located in Mackay with store outlets in Mackay City, Glenella, Sarina, Marian, Proserpine and Cannonvale, Whitsundays.

We are committed to ‘building communities for generations’ with our specialties in:

Hardware Retail including DIY building, fasteners, plumbing, general hardware, outdoor living, greenlife and garden, powertools,
Home decor with an extensive homewares showroom
Trade Building Supplies including a dedicated USG Boral sheeting centre, timber supplies, external cladding and sheet, fasteners, mouldings, doors, building boards, fencing and landscaping and much more
Plumbing Supplies including complete ranges of front-of-wall and back-of-wall products through Plumbing Plus Australia
Truss & Frame Manufacture with our state-of-the-art Pryda facility
Glass & Aluminium Manufacture as an agent of Bradnams and National Glass
Steel-Line Rollerdoors and Service Agent
Principal Kitchens
Weber BBQ Specialist Centre
Stihl power tools and accessories
Paint through our Inspirations Paint store and our Dulux Trade Agency in Whitsunday

We stock over 60 000 product lines and are proud to source special products for our customers as part of our CAN DO service.

Now in its fifth and sixth generation of Porters family members working in the business, the company is proud to employ over 200 local staff.

Porters’ history traces back to 1883 when Charles Porter set up business in Mackay as a building contractor. Over these early years Charles Porter established himself within the community having constructed numerous residential and commercial premises in the area. He also, in this time, established a timber yard and a woodworking factory – “making and supplying all kinds of joinery”. Over the years Porters, by a policy of diversification and expansion, moved out of building construction and into the builders’ supply trade.

From these beginnings, Porters has developed to what it is today.

Porters Quality Policy & ISO 9001 Accreditation

Charles Porter and Sons Pty LTD trading as:

Porters Mitre Mackay 10
Porters Mitre 10 Whitsunday
Inspirations Paint Mackay
Porters Truss and Frame
Porters Plumbing Plus
Porters Glass and Aluminium

The purpose of this policy is to confirm our commitment to meeting the quality standards expected by our customers in the delivery of the products and/or services that we supply to them.

Our Quality System is based on the requirements of ISO 9001:2015.

Our Quality Statement is to:

- Apply risk-based thinking across the organisation to ensure positive and negative impacts are identified and managed.
- Place importance on competition based on quality of service and product to satisfy customers requirements and strive for high levels of customer satisfaction.
- Continuously improve the effectiveness and efficiency of our Business Management System in accordance with the requirements of AS/NZS ISO 9001 standard.
- Work collaboratively with our interested parties to satisfy their expectations and agreed requirements.
- Educate and train our people to continually improve skills awareness and knowledge of quality issues and practices to cater for the future change and development.
- Ensure quality requirements are understood and met in the first instance, eliminating the need for rework.
- Encourage employee participation in quality related decisions and promoting knowledge exchange about lessons learnt.
- Establish, monitoring and evaluating quality objectives and targets to facilitate continuous improvement in systems, processes and performance.
- Provide sufficient and suitable resources to maintain our Business Management System.

ISO 9001 is an international standard that specifies requirements for a quality management system. By going through the accreditation process, this ensures Porters is able to continuously provide a high standard of products and services that meet both customer demands and necessary regulatory requirements.

The commitment to continuous improvement is at the core of Porters values, and we pride ourselves on offering customers the peace of mind in knowing that we are delivering to a high standard, every day.

Have any questions or comments about our service? Email us today ua.mo1563896159c.ret1563896159ropc@1563896159yetfa1563896159s1563896159