Position Vacancy - Customer Service Administrator

Customer Service Administrator

We are looking for two Customer Service Administrators with exceptional administration and customer service skills to join our teams in our Trade and Plumbing divisions.

About you:

We are looking for high achievers to become an integral part of our Operations team. Working in a team environment, you will be flexible, approachable and a problem solver. You must be a confident communicator and have the ability to learn quickly whilst working within a fast-paced environment.

Your responsibilities will also include:

  • Receiving inbound customer sales enquiries and providing quotations, product information support and pricing details
  • Promoting the features and benefits of Porters products to customers
  • Processing sales orders and ensuring delivery of the products providing regular order updates
  • Provide customer service support across all parts of the business
  • Maintaining sales statistics and records of sales performance
  • Managing and strengthening relationships with smaller accounts
  • Prioritising sales leads and escalating them where necessary

Key Skills & Attributes:

  • Exceptional attention to detail, accuracy and follow-through ability
  • Excellent communication skills; both verbally and written and an outstanding telephone manner
  • Time management and organisational skills are key
  • IT savvy, with experience in Microsoft Office suite
  • Experience in internal sales and customer care
  • A background in liaising with customers in a high-volume environment will be desirable
  • Motivated and switched on, working with a supportive team and the desire to hit common goals
  • Knowledge of the building and or plumbing industry would be highly regarded, but not essential

APPLY NOW – Please submit your applications to  

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