Customer Service Administrator – Permanent

We are looking for two Customer Service Administrators with exceptional administration and customer service skills to join our teams in our Glass and Aluminium division.

About you:

We are looking for high achievers to become an integral part of our Operations team. Working in a team environment, you will be flexible, approachable and a problem solver. You must be a confident communicator and have the ability to learn quickly whilst working within a fast-paced environment.

Your responsibilities will also include:

• Receiving inbound customer sales enquiries and providing quotations, product information support and pricing details
• Promoting the features and benefits of Porters products to customers
• Processing sales orders and ensuring delivery of the products providing regular order updates
• Provide customer service support across all parts of the business
• Maintaining sales statistics and records of sales performance
• Managing and strengthening relationships with smaller accounts
• Prioritising sales leads and escalating them where necessary

Key Skills & Attributes:

• Exceptional attention to detail, accuracy and follow-through ability
• Excellent communication skills; both verbally and written and an outstanding telephone manner
• Time management and organisational skills are key
• IT savvy, with experience in Microsoft Office suite
• Experience in internal sales and customer care
• A background in liaising with customers in a high-volume environment will be desirable
• Motivated and switched on, working with a supportive team and the desire to hit common goals
• Knowledge of the building and or plumbing industry would be highly regarded, but not essential