Porters Quality Policy & ISO 9001 Accreditation

Quality Policy

Charles Porter and Sons Pty LTD trading as:

  • Porters Mitre  10 Mackay
  • Porters Mitre 10 Whitsunday
  • Inspirations Paint Mackay
  • Porters Truss and Frame
  • Porters Plumbing Plus
  • Porters Glass and Aluminium

The purpose of this policy is to confirm our commitment to meeting the quality standards expected by our customers in the delivery of the products and/or services that we supply to them.

Our Quality System is based on the requirements of ISO 9001:2015.

Our Quality Statement

  • Our Quality Statement is to:
    • Apply risk-based thinking across the organisation to ensure positive and negative impacts are identified and managed.
    • Place importance on competition based on quality of service and product to satisfy customers requirements and strive for high levels of customer satisfaction.
    • Continuously improve the effectiveness and efficiency of our Business Management System in accordance with the requirements of AS/NZS ISO 9001 standard.
    • Work collaboratively with our interested parties to satisfy their expectations and agreed requirements.
    • Educate and train our people to continually improve skills awareness and knowledge of quality issues and practices to cater for the future change and development.
    • Ensure quality requirements are understood and met in the first instance, eliminating the need for rework.
    • Encourage employee participation in quality related decisions and promoting knowledge exchange about lessons learnt.
    • Establish, monitoring and evaluating quality objectives and targets to facilitate continuous improvement in systems, processes and performance.
    • Provide sufficient and suitable resources to maintain our Business Management System.

    It is our Company Policy that Charles Porter & Sons continues to develop as one of the leading and lar pliers to the building industry and retail market in Queensland.

    Gavan S Porter
    May 2019

ISO Accreditation

ISO 9001 is an international standard that specifies requirements for a quality management system. By going through the accreditation process, this ensures Porters is able to continuously provide a high standard of products and services that meet both customer demands and necessary regulatory requirements.

The commitment to continuous improvement is at the core of Porters values, and we pride ourselves on offering customers the peace of mind in knowing that we are delivering to a high standard, every day.

Have any questions or comments about our service? Email us today

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