Charles Porter and Sons Pty LTD trading as:

• Porters Mitre  10 Mackay
• Porters Mitre 10 Whitsunday
• Inspirations Paint Mackay
• Porters Truss and Frame
• Porters Plumbing Plus
• Porters Glass and Aluminium

The purpose of this policy is to confirm our commitment to meeting the quality standards expected by our customers in the delivery of the products and/or services that we supply to them.

Our Quality System is based on the requirements of ISO 9001:2015.

• Our Quality Statement is to:
  • Apply risk-based thinking across the organisation to ensure positive and negative impacts are identified and managed.
  • Place importance on competition based on quality of service and product to satisfy customers requirements and strive for high levels of customer satisfaction.
  • Continuously improve the effectiveness and efficiency of our Business Management System in accordance with the requirements of AS/NZS ISO 9001 standard.
  • Work collaboratively with our interested parties to satisfy their expectations and agreed requirements.
  • Educate and train our people to continually improve skills awareness and knowledge of quality issues and practices to cater for the future change and development.
  • Ensure quality requirements are understood and met in the first instance, eliminating the need for rework.
  • Encourage employee participation in quality related decisions and promoting knowledge exchange about lessons learnt.
  • Establish, monitoring and evaluating quality objectives and targets to facilitate continuous improvement in systems, processes and performance.
  • Provide sufficient and suitable resources to maintain our Business Management System.

  It is our Company Policy that Charles Porter & Sons continues to develop as one of the leading and lar pliers to the building industry and retail market in Queensland.

  

  Gavan S Porter
  CFO
  May 2019