Porters Quality Policy & ISO 9001 Accredited

Porters Quality Policy & ISO 9001 Accredited

Porters Quality Policy & ISO 9001 Accreditation

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Click & Collect Policy

Click & Collect Policy

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice. Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store. Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

Collection Policy

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase. We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

Delivery Policy

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

Online Returns & Refund Policy

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

Has a problem that would have stopped someone from buying the item if they had known about it;
Is unsafe;
Is significantly different from any sample or description provided;
Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.