Charles Porter and Sons Pty LTD trading as:

• Porters Mitre  10
• Inspirations Paint Mackay
• Porters Truss and Frame
• Porters Plumbing Plus
• Porters Glass and Aluminium

We  are committed  to  growing  revenue, containing costs and increasing productivity  and customer satisfaction with  a ‘do it right first time’  approach.

Our Quality system is based on the requirements of ISO 9001:2015.

• Apply risk-based thinking across the organisation to ensure positive and negative impacts are identified and managed.
• Place importance on competition based on quality of service and product to  satisfy  customers requirements and strive for high levels of customer satisfaction.
• Continuously improve the effectiveness and efficiency of our QMS in accordance with  the requirements of AS/NZS  ISO 9001 standard.
• Work collaboratively with our interested parties  to  satisfy  their  expectations and agreed requirements.
• Educate and train our people to continually improve skills awareness and knowledge of quality issues and practices to cater for future change and development.
• Ensure quality requirements are understood and met in the first instance, eliminating the need for rework
• Encourage employee participation in quality  related  decisions and  promoting  knowledge exchange about lessons learnt
• Establish, monitoring and evaluating quality objectives and targets to  facilitate  continuous improvement  in systems, processes and performance
• Provide sufficient and suitable resources to  maintain our QMS.

It is our Company Policy that Charles Porter & Sons continues to develop as one of the leading and largest independent suppliers to the building industry and retail market in Queensland.

Gavan J Porter
Managing Director
May 2018