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Porters - History

Charles Porter & Sons have had a rich history in the Mackay region since commencing business in 1883. Here is a snapshot of some of the significant events throughout the years.

1883

Charles Porter commenced building the Empress of India Hotel on the site of the current Taylors Hotel on 13 August 1883.

The building was finished in nine months without the use of power tools, ready-mix cement or mechanical lifts! Charles Porter and his building team relied on manual tools of trade including ladders, winches and transport through horse and bullock drawn carts.

Charles Smith Porter
River Street Wharves, date unknown

1912

Charles Porter was involved in the construction of Mackay’s Town Hall.

Still standing today and a vibrant architecture piece in the region.
1913

Charles Porter introduced hardware & plumbing supplies into the business.

Products included Rogers Paint, Wunderlich Art Metal and various building material products including hot water systems, oil engines, electric light installations, gas and wood stoves.

Staff in front of Charles Porter & Sons Hardware, circa 1930.
Staff with company truck in timber yard, circa 1920.

1916

Charles Porter was at the inaugural meeting for the formation of the Mackay Master Builders Association.

Charles was one of the early contributors to the association. Porters has enjoyed a long standing relationship with Master Builders that still continues today. Click here for more information on Master Builders Queensland
1918

The Great Cyclone devastated Mackay.

Victoria Street after cyclone damage 1918.

1920

Porters began importing iron from England, glass products from Belgium, paint from America and fibrolite sheeting from France.

Mackay in 1915.

1930

The Brisbane Street showroom opened where the current Porters Mitre 10 Mackay business still stands today, the motto ‘anything in building materials’ was adopted.

1939

World War II

1967

Porters introduced aluminium windows and doors into its business.

Staff at the front of the store, circa 1950s.

1983

Porters celebrates 100 years in business.


1994

Porters launches truss & frame manufacturing into the suite of offerings.

1998

Charlies Coffee Shop was opened introducing ‘food that tastes like home’ concept.

The café is much loved within the region and today seats over 90 with catering and takeaway options available and extensive kids’ playroom facilities.
2002

Porters Whitsunday trade store opened in Cannonvale.

2005

Porters Glass & Aluminium opens in Glenella.

2007

Porters Building Supplies, now Porters Mitre 10 Mackay Trade Centre opens in March.

2007

Porters Plumbing Supplies opens in August.

2007

Porters Mackay reopens after significant renovations.

2013

Porters celebrates 130th year, Mackay store completes significant renovations to the Café, Homewares Showroom and Plumbing Showroom.

2017

Inspirations Paint opens in March within the Porters Mackay complex.

2017

Porters announces acquisition of Woodman’s stores in Marian, Sarina, Proserpine and Cannonvale and joins Mitre 10 group Australia.

2018

Porters Mitre 10 Mackay City relaunches under the ‘Sapphire’ store program with Mitre 10.

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Click & Collect Policy

Click & Collect Policy 

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

Collection Policy

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

Delivery Policy

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

Online Returns & Refund Policy

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.

 

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.

 

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

 

 

 

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

 

 

 

Click and Collect Policy

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

 

 

Click and Collect Policy

The purchase agreement is between the customer and the selected Porters Mitre 10 store and all queries should be directed to that store. When ordering, customers need to fill in their details where required online for the selected Store to generate the order and prepare an invoice.  Payment details must be provided and will be kept secure in accordance with the Privacy Policy. Customers will be notified by email or telephone as to the availability of the ordered products and when they may be collected from the store.  Porters Mitre 10 cannot guarantee the availability of products or the time they will be available for collection, but all reasonable efforts will be made to ensure the ordered products will be available and within a reasonable time. If a product is not available, the customer will not be charged, and any payment will be reversed to the account from which payment was made. Customers must collect the ordered products from the selected store as soon as they are notified the ordered products are available.

 

Collection Policy

The products promoted on this site are all available from Porters Mitre 10 at the time they are advertised. The store will contact you and advise a collection date from your nominated store, this may take between 10-14 business days. When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment. We will deliver products within a 20km radius from your nominated store. Free delivery is available for orders over $100, with orders under $100 having a $15 delivery fee. When our store contacts you, we will be happy to arrange delivery, if delivery is selected at the time of purchase.  We ask that you collect your goods within 14 days of the goods being available for collection. If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

 

Delivery Policy

Delivery is applicable to all orders and payment must be received in full prior to delivery. Deliveries over $100 will be free of charge, while deliveries under $100 will be at a $15 fee. Delivery is available to address within a 20km radius from the nearest Porters Mitre 10 store. Delivery on products may take between 10 to 14 business days. The store will advise expected delivery time when contacting you. Delivery is only available when selected at the time of purchase.

 

Online Returns and Refund Policy

The Store is not required to provide a refund or replacement if the customer changes their mind. But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value. If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement. Please keep proof of purchase, such as payment confirmation or receipt. The method of refund will be the same as the method of payment. Stores may provide remedies in addition to the above at their discretion.

WE ARE OPEN
COVID-19 PRECAUTIONS

During the current Brisbane Lockdown, a mask is required to be worn for the duration of your visit at any of our Porters stores.

Here at Porters we have always maintained a strict hygiene and cleaning practices. It is part of our routine for the safety of our customers and staff.

We will remain open during normal trading times; however, we will be taking additional health precautions, and have put in place additional cleaning and disinfecting of all areas and surfaces that customers, visitors and staff come into contact with.

We are following the governments strict rules on compliance with 'mandatory masks', ‘limited people numbers’ and ‘physical distancing’.

We are monitoring cases of COVID-19 in Mackay in the event we need to take further action.

If you feel unwell, please make contact via phone, e-mail or social media platform, do not enter our premises.

Please refer to the following page for More Information

Porters

WE ARE OPEN
COVID-19 PRECAUTIONS

 

Here at Porters we have always maintained a strict hygiene and cleaning practices. It is part of our routine for the safety of our customers and staff.

We will remain open during normal trading times; however, we will be taking additional health precautions, and have put in place additional cleaning and disinfecting of all areas and surfaces that customers, visitors and staff come into contact with.

We are following the governments strict rules on compliance of ‘people numbers’ and ‘physical distancing’.

We are monitoring cases of COVID-19 in Mackay in the event we need to take further action.

If you feel unwell, please make contact via phone, e-mail or social media platform, do not enter our premises.

Please refer to the following page for More Information

Porters